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Service & Maintenance

Our maintenance associates are a crucial component of the MAA team. They deliver superior customer service to our residents and take great pride in their communities. These associates have three areas of focus to maintain and prepare homes for residents.

"Make Ready" is the process where our service technicians restore previously occupied apartment homes to their original condition or in other words, make them ready and perfect for our future residents.

A "Service Request" is a request from a resident regarding a needed maintenance repair with their apartment home. It's vital that our maintenance teams address and resolve a service request within a 24-hour period. This level of service is a MAA trademark, and our maintenance teams are the best of the best.

"Preventative Maintenance" includes daily inspection that prevents any serious problems from happening in the first place. Just like a checkup at the doctor's office, this ensures that everything is running smoothly and operating in tip-top shape. Preventative care contributes to a safe and pleasant experience for both our residents and our team members.

For more information, view the MAA Maintenance Brochure.

Apartment Make Ready Technician

An Apartment Make Ready Technician is key to getting an empty apartment home ready for the next resident. Preparing a unit can encompass multiple skills including painting, pressure washing, grounds keeping, and basic maintenance tasks.

Apartment Maintenance Technician

Essential at our communities! An Apartment Maintenance Tech performs maintenance and repairs to ensure apartments and facilities are in top shape. Responsibilities include preparing apartments for move-in, diagnosing, troubleshooting, and repairing HVAC units, electrical appliances, plumbing, carpentry, and locks.

Want to see more?

Check out this video glimpse into a Day in the Life of an MAA Apartment Maintenance Technician.

Apartment Maintenance Supervisor

The Maintenance Supervisor leads and coordinates the maintenance team through repairs and maintenance of property facilities and apartment homes. The Supervisor helps to hire, train, and coach maintenance staff and monitors the community for quality and safety.

Want to see more?

Check out this video glimpse into a Day in the Life of an MAA Apartment Maintenance Supervisor.

Regional Service Manager

The Regional Service Manager supports the properties in day-to-day operational issues and helps in completing tasks necessary to meet performance benchmarks including supervising staff, ordering parts, scheduling vendor service, completing work orders, and performing preventive maintenance.

Regional Service Director

Our Regional Service Directors evaluate all preventive and routine maintenance programs, assist with interviews and associate on-boarding, help in the preparation of future budgets, assist with due diligence inspections on potential acquisition properties.

Explore MAA

Our mission at MAA is to deliver superior service and value for residents, employees, and shareholders.  We refer to this as creating "A Brighter View," and we are doing it every day.


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At MAA, our passion is to transform properties into communities and apartments into homes.  If you are looking for an exciting opportunity to work with great people, then MAA might be the company for you.


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MAA is an equal opportunity employer and a drug-free workplace. MAA is a participant of E-Verify.

Please read the attached notices for important information about E-Verify: